SMS desk · one shop at a time

The front desk that picks up after 5.

Missed calls are how small shops leak work. The Ghost captures the job, offers the next open slot, and texts a recap. A human still wrenches, cuts hair, or rolls the truck.

Northwind HVAC · SMS Today 5:14 pm

Built for one-shop operators

HVAC and trades

After-hours leak jobs. The Ghost books the window.

Salons

Two chairs. No one to sit the desk at lunch.

Auto and mobile

The tech is under a hood. The phone still rings.

Small shops

One location. Real hours. A recap to the owner.

How it answers

Same calm tone. SMS or voice.

Not a hotel-chain script. Not a dispatcher for a 12-truck fleet. A receptionist for one shop.

01

It answers

A customer texts or calls. The Ghost asks what happened, where, and when they can take a window.

02

It books

Next open slot from your hours. No diagnosing. No promising a part you do not have.

03

You work

Recap lands on the owner phone and the desk. You roll. The customer already has the time.

Who it is for

Owners who miss the after-5 ring.

Plumbers, stylists, mobile mechanics, and two-chair shops. One location. Hours you can write on a card. Someone still does the work with their hands.

  • One number, one calendar, one recap
  • SMS only. Tested. On the book.
  • Voice is not for sale until it is wired and tested

What it is not

Not a shop OS.

If you need fleet routing, invoices, and a dispatcher, buy that tool. The Ghost sits in front of the work. It does not replace the work.

  • Not fleet dispatch
  • Not a full CRM
  • Not 24/7 human answering
  • Not a promise to fill the book

The plan

One plan. SMS. $79 a month.

That is the product we can stand up, test, and hand over. Phone spend sits on the shop's account. The Ghost does not keep a cut of jobs.

Voice

Not in this bird. A $129 voice plan does not ship until a real call is wired, answered, and booked in a test. We will not sell a plan we cannot run.

Test a booking

Questions shops ask

Straight answers.

Does a human still have to do the job?

Yes. The Ghost books the window and texts the recap. You still wrench, cut, or show up.

Can it diagnose the AC or pick a color?

No. It captures the job and offers a slot. If the customer wants a diagnosis over text, it books them instead of guessing.

Who pays for texts and minutes?

The shop pays $79. Text spend sits on their Twilio (or similar) account.

How fast can a shop go live?

An afternoon. Hours, trade tone, and a test text that lands on the owner desk.

Does it pick up the phone?

No. This bird is SMS. Voice stays off the shelf until we can call it, book a window, and show the recap.